Last updated: October 2, 2025

Welcome to Flojo! This Privacy Policy explains how goflojo.com (“Flojo”, “we”, “our”, or “us”) collects, uses, and shares information about you when you use our website and services. We value your privacy and are committed to protecting your personal information.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with our website and services.

a. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, password, and other information you provide.
  • Profile Information: You may provide additional information when setting up your profile, such as your expertise areas, teaching experience, availability, or learning preferences.
  • Coaching Session Information: Information related to booking and conducting Coaching Sessions, including scheduling details, communication preferences, and notes.
  • Communication Information: If you contact us or provide feedback, we collect your contact details and the content of your messages.

b. Information Collected Automatically

We automatically collect certain data when you use our services:

  • Usage Data: Information about your interactions with our website (e.g., pages visited, links clicked).
  • Device and Log Data: Details about your device, including your IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect usage information and enhance your experience. See our detailed cookie information below.

c. Information from Third Parties

We may receive information about you from third-party services, such as payment processors or social media networks, if you connect those accounts to Flojo.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services, including matching learners with experts
  • Facilitate scheduling and communication between learners and experts
  • Process payments and manage transactions
  • Analyze and understand user behavior to improve our offerings
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations and prevent fraud or abuse

Session Recordings

All Coaching Sessions are recorded. Recordings are used for:

  • Operational purposes (required): Quality assurance, dispute resolution, compliance, and support.
  • Promotional purposes (opt-in): With your consent, short excerpts or clips may be used to promote Flojo and highlight experts.
  • AI/Training/Future uses (consent required): Flojo will not use Coaching Session recordings to create standalone educational products or train AI models that replicate or replace experts without prior written consent. Recordings may be used internally to improve platform features (e.g., transcription, summaries), but not in a way that substitutes expert services.
  • Direct monetization: Flojo will not directly monetize Coaching Session recordings as standalone content without your prior written consent.

3. Sharing Your Information

We do not sell your personal information. We may share your data in the following circumstances:

  • Between Users: Relevant profile information may be shared between learners and experts when facilitating Coaching Sessions.
  • Service Providers: We share data with trusted third-party service providers who assist us in operating our website and providing services (e.g., hosting, payment processing, analytics).
  • Legal Compliance: We may share information if required by law or in response to legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request a copy of your personal data.
  • Correction: You can ask us to update or correct inaccurate information.
  • Deletion: You can request that we delete your account or personal data, subject to legal limitations.
  • Opt-out: You can opt out of certain data practices, such as cookies or promotional use of recordings.

To exercise your rights, contact us at [email protected].

5. Data Security

We use industry-standard measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information as long as necessary to provide our services and fulfill the purposes described here. You may request deletion, subject to legal obligations.

7. Children’s Privacy

Flojo is not intended for individuals under 16. We do not knowingly collect data from children. If discovered, such data will be deleted promptly.

8. International Data Transfers

Your information may be processed in the U.S. or other jurisdictions with different data protection laws. By using Flojo, you consent to these transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes occur, we will notify you via website notice or email.

10. Cookies and Tracking Technologies {#cookies}

We use cookies and similar technologies to provide and improve our services. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled:

  • Session Cookie (_flojo_key): Manages your session and keeps you logged in
  • Authentication Cookie (_flojo_web_user_remember_me): Remembers your login for up to 60 days when you choose “Remember me”
  • CSRF Protection: Prevents cross-site request forgery attacks for your security
  • Live Dashboard (request_logger): Used for development and debugging (development only)

Analytics Cookies (Optional)

These cookies help us understand how visitors use our website so we can improve it:

  • Segment Analytics: Tracks user interactions and website performance
  • Microsoft Clarity: Records anonymized user sessions to help us improve our user experience

Marketing Cookies (Optional)

These cookies are used for advertising and marketing purposes:

  • Google Tag Manager: Enables various marketing and analytics tools
  • Advertising Networks: May be used for targeted advertising campaigns

Local Storage

In addition to cookies, we use browser local storage for:

  • User Interface Preferences: Remembers your sidebar settings and layout preferences
  • Anonymous User Tracking: Assigns temporary IDs for analytics purposes
  • WebSocket Fallback: Ensures reliable connection to our live features

Managing Your Cookie Preferences

You can control your cookie preferences in several ways:

  1. Cookie Banner: When you first visit, you can accept all, reject non-essential, or customize your preferences
  2. Browser Settings: Most browsers allow you to control cookies through their settings
  3. Cookie Settings Page: Visit our Cookie Settings page to update your preferences at any time

Cookie Retention

  • Essential cookies are kept for the duration of your session or as long as you remain logged in
  • Analytics cookies are typically retained for up to 2 years
  • Marketing cookies follow the retention policies of the respective advertising platforms

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flojo
Email: [email protected]

This Privacy Policy was created to comply with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).